Junior Trust & Safety Moderator - Contractor at Phantom

Company Description

Phantom is transforming how millions interact with the crypto ecosystem with a self-custodial wallet that provides a unified way to manage accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon. By integrating advanced security features and innovative tooling for personalized user experiences, Phantom delivers a safe, easy to use multi-chain wallet. Our rapid growth includes surpassing 16 million monthly active users and strong app store rankings, positioning Phantom alongside leading consumer apps.

Role Description

Phantom is hiring a Junior Trust & Safety Moderator on a contract basis to help maintain a safe, high-quality experience within our Token Chat feature and to support high-volume domain review workflows. You will identify scams, spam, and malicious activity in chat, optimize automated moderation, and collaborate with cross-functional teams to surface emerging threats. This role suits someone with hands-on moderation experience in online communities and familiarity with scam patterns and online safety best practices.

Responsibilities

• Moderate Token Chat activity to detect and act on spam, scams, malicious behavior, and other violations of community standards, ensuring conversations remain safe and relevant.
• Configure and tune automated moderation workflows, including filters, keyword triggers, behavioral thresholds, and scam detection logic.
• Review a high volume of submitted domains to identify phishing sites, malicious dApps, impersonation attempts, and other scam patterns.
• Work closely with Trust and Safety, Support, Product, and Engineering to surface and escalate emerging threats and repeat patterns.
• Use third-party tooling to detect risky or abusive content across chat and domain review queues.

Qualifications

• 2 or more years of experience in moderation, community management, trust and safety, or reviewing user-generated content.
• Experience moderating platforms such as Discord, Telegram, Reddit, gaming chats, or other online communities.
• Familiarity with crypto, wallets, NFTs, dApps, or web3 concepts is preferred.
• Experience in customer support and managing inbound inquiries through ticketing systems such as Zendesk or similar platforms.
• Practical experience reviewing websites for malicious behavior, phishing indicators, scam patterns, or fraud signals.
• Experience using or contributing to automated moderation tools, including rule configuration, keyword filters, or bot detection workflows.
• Familiarity with AI tooling that supports moderation or assists with content review workflows.
• Hands-on experience with real-time messaging platforms is helpful, and experience with Stream (getstream.io) is a plus.

Nice to Have

• Prior involvement in trust and safety operations, abuse mitigation, or fraud prevention.
• Experience working within crypto-native communities or web3 support environments.
• Exposure to building or improving dashboards, reporting workflows, or internal tooling related to moderation or scam detection.

Why Work with Us

Join a team of experienced builders in blockchain and crypto focused on improving the wallet experience and onboarding more people to crypto. Phantom supports multiple chains and is committed to security and usability. Working here gives you the chance to shape how users first experience crypto while helping protect millions of users through robust trust and safety practices.

Diversity and Hiring Practices

We strongly encourage candidates from diverse backgrounds to apply. Phantom believes a variety of perspectives makes our work stronger. By submitting your resume and application materials, you acknowledge Phantom may use automated tools, including AI systems, and may engage trusted third-party providers to process your application. Phantom does not sell your information and will handle materials securely in accordance with applicable data protection laws.

How to Apply

Apply via the job posting link on the careers site. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.