Enterprise Customer Success Manager (French speaker) at Canonical

Enterprise Customer Success Manager (French speaker)

Location: Home based - EMEA (remote; candidate must be located in the EMEA region)

Role overview

Canonical is growing its Customer Success organisation to reduce churn, drive adoption and expand revenue within existing accounts. As an Enterprise Customer Success Manager (French speaker) you will own a portfolio of customers in a geographic region, coordinate complex technical projects, act as a trusted advisor, and ensure customers derive maximum value from Canonical products and services.

Key responsibilities

• Onboard new enterprise customers and introduce them to Canonical products and support processes (Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, etc.).
• Manage a portfolio of customers in a specific geographic region, identifying growth opportunities and renewal risks in coordination with Sales.
• Coordinate complex projects involving developers, IT managers and decision-makers to achieve customer objectives.
• Run disciplined weekly customer and business reviews with cross-functional teams to identify and remove blockers.
• Serve as customer advocate internally, influencing product roadmaps, documentation and processes to improve satisfaction and retention.
• Support customers via reactive ticket resolution and create proactive campaigns using digital touchpoints to drive adoption.
• Collaborate with Sales, Field Engineering and Support to develop and deliver engagement plans that meet or exceed customer objectives.

What we are looking for in you

The ideal candidate will combine impeccable customer-facing skills with deep familiarity in infrastructure and cloud technologies and the ability to operate at senior stakeholder levels.

• Native French required with excellent written and spoken English for internal collaboration.
• Minimum 5 years' professional experience in IT with exposure to Linux OS, cloud computing, storage, networking, security, migration or IoT projects.
• Excellent presentation and stakeholder management skills with the ability to guide complex technical conversations.
• Experience building and refining internal processes while delivering customer projects on time.
• Strong teamwork skills and the ability to interact across departments and seniority levels.
• Familiarity with agile methodologies and disciplined customer success or account management processes.
• Willingness to travel within the year for customer or company events (up to four times annually).

Additional skills that are valuable

• Experience with Salesforce, Jira or other CRM/issue management systems.
• Domain knowledge in enterprise data applications, cloud-native stacks, Kubernetes and related observability tooling.

What we offer you

Canonical shapes compensation by geography, experience and performance. In addition to base pay, we offer a performance-driven annual bonus. We provide a global benefits package adapted to local markets and a remote-first working model with regular in-person sprints.

• Distributed work environment with twice-yearly in-person team sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review, recognition rewards and annual holiday leave.
• Maternity and paternity leave; Team Member Assistance Programme and wellness support.
• Opportunity to travel to meet colleagues and Priority Pass / travel upgrades for long-haul company events.

About Canonical

Canonical is the company behind Ubuntu, a leading open-source platform used across cloud, AI, IoT and enterprise initiatives. We are a remote-first, founder-led company that partners with cloud and silicon providers and contributes to major open source ecosystems. Joining Canonical gives you the chance to work at the intersection of open source and enterprise IT.

Application notes

Please indicate your location and explain your experience with the specified technologies. Universities around the world score degrees differently — include your grading system and results. Submission of equal opportunities and diversity data is voluntary and will not affect hiring decisions.

Requisition ID: 618

How to apply

Apply via Canonical's careers site for this role: https://canonical.com/careers/7084000