Graduate Customer Success Manager at Canonical

Graduate Customer Success Manager

Location: Home based - Worldwide (fully remote)

Role overview

Canonical is building a global Customer Success organisation to reduce churn, accelerate product adoption and drive value for customers. As a Graduate Customer Success Manager (CSM) you will take a first step into the CSM function, focusing on technical onboarding, support, and proactive engagement for newly onboarded users—particularly within the Tech segment and store customers.

What your day will look like

• Resolve customer tickets and provide timely, high-quality solutions across Canonical products.
• Enrich and maintain onboarding and troubleshooting documentation, FAQs and self-help resources.
• Drive digital campaigns and lifecycle activities to engage multiple customers and increase adoption.
• Identify high-potential and at-risk customers from new user cohorts and escalate appropriately.
• Onboard new customers and introduce them to product capabilities, processes and support channels.
• Collaborate closely with Sales and Support to build and deliver engagement plans that meet customer objectives.
• Collect and format customer feedback for product teams to inform roadmap and improvements.

What we are looking for in you

This graduate-level role is ideal for empathetic, technology-minded individuals who enjoy helping customers and learning technical products.

• Customer-facing experience or demonstrable empathy and drive to help others.
• Strong organisational and presentation skills; ability to create and maintain clear documentation.
• Passion for technology and infrastructure, with a particular interest in Ubuntu and open source.
• Excellent verbal and written communication skills in English.
• Team player comfortable collaborating across departments.

Additional skills that you might also bring

• Proficiency in additional languages (Japanese, Korean, Spanish, Portuguese, German, French, Italian) is a plus.

What we offer

Canonical shapes compensation by geography and experience and provides a global benefits package that is locally adjusted. Eligible roles may receive performance-driven bonuses.

• Fully remote working environment—Canonical has been remote-first since 2004.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and recognition rewards.
• Annual holiday leave, maternity and paternity leave.
• Employee Assistance Programme and wellbeing support.
• Opportunity to travel to in-person team sprints and company events; Priority Pass for travel and upgrades for long-haul events.

About Canonical

Canonical publishes Ubuntu, a widely used open-source platform across cloud, AI, IoT and enterprise. We recruit globally, set high standards for excellence and provide a remote-first environment where teams meet periodically in person to align on strategy and execution.

Equal opportunity

Canonical is an equal opportunity employer and fosters an inclusive workplace free from discrimination. If you require accommodation for travel or the hiring process related to a physical disability, please let us know and we will discuss your requirements.

Application notes

If you are a recent graduate or graduating this year and have up to two years' work experience, this role is appropriate for you. When applying, indicate your university grading result (or expected result) and the grading system used. Follow guidance on work history counting for the last ten years. Submission of diversity or equal opportunities data is voluntary and will not influence hiring decisions.

Requisition ID: 618

How to apply

Apply via Canonical's careers site: https://canonical.com/careers/6103331