Technical Account Manager, Pressable at Automattic

Job Overview

Pressable, part of Automattic, is hiring a seasoned Technical Account Manager to drive adoption and success for customers using Pressable's managed WordPress hosting. This role blends technical leadership, customer advocacy, and relationship management to ensure customers achieve operational success on the platform. There are 2 open positions.

Key Responsibilities

• Drive customers' adoption of Pressable's managed WordPress hosting services and ensure long-term platform success.
• Use technical expertise and customer-facing skills to represent Pressable, articulating technical trade-offs, incident responses, and product strategy to senior stakeholders.
• Support the sales process by providing technical demonstrations, assessments, and answers to product queries.
• Build close relationships with key customers to understand business needs, design solutions, and guide onboarding for a smooth transition to Pressable.
• Provide strategic technical guidance, advocate for customers, and help plan solutions that proactively maintain platform health.
• Collaborate with support, product, and development teams to troubleshoot complex issues and relay customer feedback to inform product improvements.
• Maintain detailed records of client interactions, technical issues, and resolutions to create reusable documentation and training materials for sales and support teams.

About You

• Motivated by impact, with a focus on rapid deployment of high-profile sites, digital transformation, or supporting mid-market and agency partners.
• Strong project management and organizational skills, comfortable managing multiple client accounts and timelines.
• Experience influencing customer outcomes, measuring customer health metrics, and documenting interactions in tooling systems.
• Proven ability to collaborate across sales, support, product, and engineering to support new business, renewals, and expansions.
• Excellent verbal and written communication skills for technical and non-technical stakeholders.
• In-depth WordPress development experience is required, including knowledge of performance and caching strategies for high-traffic sites.
• Strong analytical and problem-solving abilities, attention to detail, and the capability to operate effectively in high-stakes technical situations.

Qualifications and Experience

• Demonstrated experience building and maintaining WordPress sites and architectures at scale.
• Track record of customer-facing technical roles such as solutions engineering, technical account management, or platform operations.
• Experience creating structure and processes in ambiguous situations and leading service reviews with customers.
• Comfort working with engineering teams to surface and prioritize product improvements based on customer feedback.

Salary and Compensation

Salary range: $70,000 - $130,000 USD. Note that while ranges are displayed in USD, compensation may be paid in local currency. Automattic evaluates pay based on the candidate's potential contribution and impact.

Perks and Benefits

• Health Insurance - Health benefits for US-based staff, including medical, dental, and vision (majority paid by employer).
• 401(k) / Retirement Plans - Matching 401(k) for US-based staff.
• Unlimited PTO - Open vacation policy with flexible time off.
• Home Office Stipend - Work from home with home office setup allowances and coworking support.
• Learning Budget - Support for books, conferences, and professional development.
• Hardware and software provided to support your role and ongoing learning.

About Pressable and Automattic

Founded in 2010, Pressable provides scalable, highly available managed WordPress hosting for agencies, developers, and businesses. Pressable offers 24/7 expert support, developer tools, and integrations with WooCommerce and Jetpack. Pressable is part of Automattic, a distributed company operating WordPress.com, WooCommerce, Tumblr, Jetpack, and other products. Automattic is globally distributed, values open source, and supports an inclusive remote work culture.

Working Model

Automattic is a distributed company and this role is remote. The company supports remote work with home office and coworking allowances. Automattic emphasizes participation in distributed collaboration and provides accommodation for a diverse workforce.

Application Details

Apply via the Automattic jobs page for this posting. The application form requests standard candidate information including first name, last name, email, phone, location, resume or CV, and cover letter. Additional application questions ask for examples such as building a solutions engineering program, experience as a player-coach, methodologies for optimizing WordPress for enterprise clients, and salary expectations. You may track your application status via MyGreenhouse.

Equal Opportunity and Accessibility

Automattic and Pressable are equal opportunity employers. Applicants will receive consideration regardless of protected characteristics. If you need disability-related accommodations during the application or interview process, Automattic provides a form and contact options to request assistance.