Payments Fraud Analyst at Chess

About Us

Chess.com is one of the largest gaming sites in the world and the number one platform for playing, learning, and enjoying chess. We are a team of 600+ fully remote people in 60+ countries, supporting 200M+ chess players worldwide with product, content, and tools. We are a tech company, a gaming company, and a content company, driven by passion and commitment to the game. We prize a mission-driven, flat, life-celebrating culture and look forward to learning what you can bring to the team.

About You

You love data, patterns, and catching bad actors. You enjoy investigating threads of information that reveal larger schemes and resolving threats to the platform and users. You bring subject matter expertise in payments fraud and malicious account activity, and you are a flexible all-rounder able to support both functions as needed. You are a self-starter with strong critical thinking skills who takes pride in protecting people and platform integrity.

What You'll Do

• Own day-to-day operational and detection functions for payment fraud.
• Stand up monitoring for transactions, account activity, and customer behavior to detect fraudulent patterns.
• Minimize fraud loss, mitigate risk exposure, and provide optimal customer service without jeopardizing good faith members.
• Stay current on industry trends and best practices for financial crime processes in eCommerce, including card-not-present transactions.
• Establish and maintain alerting and reporting for fraud detection and trend analysis.
• Provide insight to mitigate financial and reputational risk.
• Monitor and deliver reporting on refusal reasons.
• Collaborate with Customer Support, Compliance, Legal, and IT Security to resolve fraud cases and close accounts related to payment fraud.
• Participate in design, testing, and optimization of fraud detection systems with payment backend developers.
• Perform additional duties as assigned.

Qualifications

• 7+ years of experience in payments fraud, including operational experience in ecommerce payment flows and card-not-present transactions.
• 7+ years of experience in fraud detection, investigation, or risk management.
• Skilled in risk profile management, fraud controls and rules, and risk processes to combat ecommerce fraud. Adyen experience is preferred.
• Experience with fraud mitigation in high volume transaction environments.
• Prior engagement with fraud prevention and development teams.
• Strong attention to detail, excellent problem-solving abilities, and clear communication skills.
• Proven capacity for critical thinking to identify and address complex fraud cases.
• Proficiency with BigQuery and other SQL tools is required.

Preferred Skills

• Experience in the gaming industry.
• Familiarity with tooling, reporting and instrumentation platforms like Amplitude, Datadog, ELK, MaxMind, and similar solutions.
• Experience establishing payment fraud prevention processes, reporting, and trend analysis.
• Experience mitigating fraudulent activity in Adyen through 3DS rule creation, trust and block list management, VAMP monitoring, and PSP transactional reporting.
• Background in e-commerce, fintech, or banking industries is a plus.
• Knowledge of data analysis tools is an advantage.

About the Opportunity

Employment type: This is a full-time position.

Remote: We are 100% remote - work from anywhere. While the company is global and remote, this role is best suited for candidates with flexibility to support time zones in the Americas, including some working hours around 9-12am MDT.

How to Apply

Apply now via the careers portal. The application will collect your details and allow you to submit your resume and supporting information through the Rippling application flow.